# Shipping & Delivery Policy
**Effective Date:** 13 April 2026
**Last Updated:** 13 April 2026
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## Where We Ship
We currently ship within Australia only.
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## Shipping Method & Cost
- **Carrier:** Australia Post
- **Cost:** Free shipping on all orders
- **Estimated delivery:** 5–7 business days
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## Order Processing
- Orders placed before 12 pm AEST are generally dispatched within one business day.
- Orders placed after 12 pm AEST are dispatched on the next business day.
- During busy periods, dispatch may take an extra day. We will communicate any delays.
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## Pre-Sale Orders
If a product is available for pre-order, the expected shipping date will be stated on the product page and in your order confirmation email. If there are delays, we will notify you as soon as possible.
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## Tracking
Once your order is dispatched, you will receive an email with a tracking link. If you have any questions about your delivery, contact us at info@landie.com.au.
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## Delivery Issues
If your parcel has not arrived:
- Check the tracking link for updates
- Contact us if the parcel appears delayed, lost, or delivered to the wrong address
If a parcel is confirmed lost by the carrier, we will replace it at no cost to you.
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## Contact Us
**Landie Communications Pty Ltd**
Email: info@landie.com.au
