Critical Information Summary: Landie Plus
Last updated: 15 October 2026
Information about the service
Landie Plus lets a Landie phone call and receive calls from any Australian number, including mobiles and landlines, plus selected international destinations. Landie-to-Landie calls and calls to 000 are included at no charge on every plan.
Landie Plus requires a Landie handset, which is purchased separately (Retro, $149 including GST). The service works over your home internet connection.
Included each month: calls to and from Australian mobiles and landlines, and selected international destinations, for normal family use. Landie-to-Landie calls and calls to 000 are always included and are never limited.
Fair use. Landie Plus is for personal, family and household use. We reserve the right to limit calling that goes beyond normal family use. Our fair use limit is 200 minutes per month, counting domestic and international calls together. We will contact you before we apply any limit.
Information about pricing
| Minimum monthly charge | $14.99 including GST |
| Maximum monthly charge | $14.99 including GST. There are no excess or usage charges. You cannot be billed more than this. |
| Minimum term | None. No lock-in contract. |
| Total minimum cost | $14.99 for one month, then you may cancel. |
| Cost to cancel | $0. No exit fee, no early termination charge, no device payout. |
Free trial. New Landies start on Landie Plus free for 20 days. The 20 days begin when your Landie first connects and goes live, not when you order it. We will remind you before the trial ends. If you do nothing, your Landie moves to the free Landie-to-Landie plan and you are not charged.
Billing. Landie Plus is billed monthly in advance. Your billing date is the date your paid plan starts and stays the same each month.
Other information
How to pay. We offer two ways to pay, both free of charge:
- Automatic payment. We charge your saved card each month.
- Pay by invoice. We email you an invoice each month due within 7 days.
Neither method carries a fee. You can switch between them at any time in the Landie app.
Emergency calls. Please read this. A Landie can call 000, and 000 is always available on every plan, including the free plan and after your allowance runs out. 000 can never be blocked by parental controls or by any plan limit.
However, a Landie calls over your home internet. It has no mobile network to fall back on. If your internet or power is down, the Landie cannot make any call, including to 000. Always keep another way to call for help, such as a mobile phone. The service address registered against your Landie is what is given to emergency services. If it is wrong or out of date, help may be sent to the wrong place. Keep it current in the Landie app.
If you are having trouble paying. We have a Financial Hardship Policy and we would rather help than disconnect you. See landie.com.au/pages/financial-hardship or email hello@landie.com.au.
Using the service. Landie Plus is for personal, family and household use. Our Acceptable Use Policy is at landie.com.au/pages/acceptable-use.
Customer service. hello@landie.com.au · landie.com.au
Complaints. Contact us first at hello@landie.com.au and we will acknowledge your complaint within 2 working days and work to resolve it. If you are not satisfied, you can contact the Telecommunications Industry Ombudsman, which is free for consumers:
- 1800 062 058
- tio.com.au
Interpreter service. If you need an interpreter, call TIS National on 131 450 and ask for Landie Communications.
- 普通话 (Mandarin): 如果您需要口译员，请致电 131 450 联系 TIS National，并要求联系 Landie Communications。
- العربية (Arabic): إذا كنت بحاجة إلى مترجم فوري، اتصل بخدمة TIS National على الرقم 131 450 واطلب Landie Communications.
- Tiếng Việt (Vietnamese): Nếu quý vị cần thông dịch viên, hãy gọi TIS National số 131 450 và yêu cầu gặp Landie Communications.
- 廣東話 (Cantonese): 如果您需要傳譯員，請致電 131 450 聯絡 TIS National，並要求聯絡 Landie Communications。
- ਪੰਜਾਬੀ (Punjabi): ਜੇ ਤੁਹਾਨੂੰ ਦੁਭਾਸ਼ੀਏ ਦੀ ਲੋੜ ਹੈ, ਤਾਂ TIS National ਨੂੰ 131 450 'ਤੇ ਕਾਲ ਕਰੋ ਅਤੇ Landie Communications ਮੰਗੋ।
National Relay Service. For customers who are deaf or have a hearing or speech impairment:
- TTY / voice: 133 677
- Speak and Listen: 1300 555 727
- relayservice.gov.au
This is a summary only. Full terms are at landie.com.au/policies/terms-of-service.