# Return, Refund & Warranty Policy
**Effective Date:** 13 April 2026
**Last Updated:** 13 April 2026
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## Our Promise
We want every family to love their Home Phone. If something's not right, we'll make it right — quickly, fairly, and with kindness.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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## 30-Day Satisfaction Guarantee
In addition to your rights under the ACL, we offer a voluntary 30-day satisfaction guarantee.
If you purchase a Home Phone and decide it's not right for your family, you may return it within 30 days of delivery for a full refund of the product price or an exchange — no questions asked.
To qualify:
- The product must be in good condition with all original parts and accessories
- Packaging is appreciated but not required
- Return shipping costs are the responsibility of the customer
This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.
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## 12-Month Warranty
Every Home Phone comes with a 12-month warranty from the date of delivery. This warranty covers:
- Manufacturing defects
- Faults in materials or workmanship
- Electrical or hardware failure not caused by misuse
This warranty does not cover:
- Damage caused by misuse, drops, or spills
- Unauthorised modifications or tampering
- Cosmetic wear and tear
- Damage caused by incorrect installation not following the provided instructions
**This warranty does not limit your rights under the Australian Consumer Law.** Consumer guarantees apply for a reasonable time regardless of any warranty period.
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## Faulty or Damaged Products
If your product arrives damaged, is faulty, or develops a fault, you are entitled to a remedy under the Australian Consumer Law.
**For a major failure**, you choose:
- A full refund, or
- A replacement of equal value
**For a minor failure**, we may:
- Repair the product within a reasonable time, or
- Replace it, or
- Provide a refund
We will cover all return shipping costs for faulty or damaged products.
Please contact us with photos or a description of the issue so we can resolve it as quickly as possible.
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## Exchanges
If you prefer to exchange your product under the 30-day satisfaction guarantee, we're happy to help. Once your returned product is received and assessed, we will dispatch the replacement promptly.
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## How to Request a Return or Warranty Claim
Contact us at: **info@landie.com.au**
Please include:
- Your order number
- Your name
- Reason for the return or description of the fault
- Photos or video (if the product is faulty or damaged)
We will respond within 2 business days.
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## Refund Timing
Once your return is received and assessed, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
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## Important Safety Information
**Not suitable for children under 3 years.** The product contains cords and small parts that may present a strangulation or choking hazard. Adult installation and supervision of young children is required.
- The device must be connected to a properly functioning power outlet by an adult
- Keep cords secured and out of reach of small children
- Do not use the device near water or outdoors
- If the product appears damaged, stop using it and contact us immediately
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## Emergency Calling (000)
The Home Phone supports 000 emergency calling. Emergency calls use the address you provide during setup, which is registered with our telecommunications provider and made available to emergency services.
**Important:**
- If the Home Phone is moved to a different address, you **must** update your registered address by emailing us at info@landie.com.au. Failure to update your address may result in emergency services being directed to the wrong location.
- Emergency calling requires a working Wi-Fi connection and active internet service. If your internet or power is out, 000 calls cannot be made from the Home Phone.
- The Home Phone uses Voice over IP (VoIP) technology. Emergency calling via VoIP may not operate identically to traditional landline emergency calling.
- We strongly recommend that every household maintains an alternative means of contacting emergency services (such as a mobile phone).
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## Contact Us
If you have any questions about this policy, please contact us:
**Landie Communications Pty Ltd**
Email: info@landie.com.au
