Privacy policy

Effective date: 2 June 2026
Last updated: 2 June 2026

1. About this policy

This policy explains how Landie Communications Pty Ltd (ABN 71 691 334 291) ("Landie", "we", "us") collects, uses, and protects your personal information. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As a carriage service provider, some information we handle is also covered by additional telecommunications laws — including Part 13 of the Telecommunications Act 1997 and the Telecommunications (Interception and Access) Act 1979. Where those laws apply, we follow them. This policy covers our website (landie.com.au), our pre-orders, and the Landie phone service. A Landie is bought and set up by a parent or guardian (the "account holder") and used at home by their child.

2. Information we collect

When you join our waitlist or place a pre-order: your name, email address, postal/shipping address, and phone number. When you order, our payment provider also collects your payment details to process the transaction.

When you use the Landie phone service (once active): basic information about your calls — the numbers called and received, and the date, time, and length of each call — and information about how your phone is connecting, so we can keep the service working. We do not record your calls, and Landies do not have voicemail. We do not listen to, record, or store the content of any call or message.

When you use our website: cookies and basic technical data (such as your IP address, browser type, and visit times). We use analytics tools — including third-party analytics services — to understand site usage, e-commerce performance, and how visitors move through our site (for example, which steps lead to a completed order). We do not currently run any advertising or marketing trackers.

3. Children's information

A Landie is used by a child, but the parent or guardian sets it up and stays in control of it. We collect as little information about a child as possible — essentially the contacts and call activity needed to make the phone work for your family. We do not build advertising profiles of children, we do not show children advertising, and we will never sell a child's information or share it publicly. A parent or guardian can ask us to access or delete their child's information at any time. We do not knowingly collect information directly from children through our website, which is intended for parents and guardians.

4. How we use your information

To process your pre-order and deliver your Landie; provide, set up, and support the phone service; bill your subscription plan and manage your account; send you updates you've asked for (you can unsubscribe any time — we follow the Spam Act 2003); keep our website and service secure and working; and meet our legal and regulatory obligations.

5. Who we share it with

We share information only where needed to run Landie, including with: providers who power our online store and process payments; providers who help carry your calls; providers who help us ship orders and support customers; our professional advisers (such as accountants and lawyers); and government agencies, regulators, or law enforcement where we are required to by law — including our obligations as a carriage service provider. We do not sell, rent, or trade your personal information.

6. How long we keep it

We keep your information only for as long as we need it. As a carriage service provider, the law requires us to keep certain call records (the kind described in section 2 — never call content) for two years. Beyond what the law requires, we don't keep this information longer than necessary. You can ask us to delete information we are not legally required to keep.

7. How we protect it

We're committed to protecting your personal information and take appropriate technical, organisational, and physical measures designed to guard it against misuse, interference, loss, and unauthorised access, modification, or disclosure. For example, we limit access to your personal information to staff who have a genuine business need for it, and those people are bound by a duty of confidentiality. We also use measures such as access controls, network firewalls, encryption (including SSL/TLS), and physical security. Because our services are hosted electronically, no system can be guaranteed completely secure — but we take these steps seriously and work to keep your information safe.

8. Your rights

You can ask us to access, correct, or delete the personal information we hold about you (where we're not legally required to keep it), and to stop sending you marketing messages. To make a request, email hello@landie.com.au. We aim to respond within 30 days.

9. Cookies

We use cookies to make the website work and to understand site usage through our analytics tools. You can control cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date above.

11. Contact us and complaints

Landie Communications Pty Ltd · hello@landie.com.au. If you have a privacy concern, contact us first and we'll work to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992. For complaints about your phone service, you can also contact the Telecommunications Industry Ombudsman (TIO) at tio.com.au or 1800 062 058.